Privacy Policy

1. Information We Collect

We may collect the following types of information when you visit our website, contact us or use our healthcare services:

• Personal details such as name, contact number, email address and address.
• Medical and health-related information required for diagnosis, treatment and patient care.
• Appointment, admission and billing information.
• Insurance or TPA details, where applicable.
• Website usage data such as browser type, IP address and pages visited.

2. How We Use Your Information

Your information may be used for the following purposes:

• Providing medical consultation, treatment, diagnostics and hospital services.
• Scheduling appointments and managing patient records.
• Processing billing, insurance and administrative requirements.
• Responding to enquiries submitted through our website or contact channels.
• Improving our website, services and patient experience.
• Complying with applicable laws, regulations and medical record requirements.

3. Protection Of Medical Information

Patient health information is treated with strict confidentiality. Access is limited to authorised healthcare professionals, hospital staff and partners who require such information to deliver medical care, diagnostics, billing or regulatory compliance. We take reasonable administrative, technical and physical measures to protect data from unauthorised access, misuse or disclosure.

4. Sharing Of Information

We do not sell personal or medical information. Information may be shared only when necessary with:

• Doctors, specialists, laboratories, pharmacies and healthcare providers involved in your care.
• Insurance companies or TPAs for claim processing and cashless approvals.
• Government or regulatory authorities when required by law.
• Trusted service providers who support hospital operations under confidentiality obligations.

5. Website & Cookies

Our website may use cookies or similar technologies to improve functionality, analyse traffic and enhance user experience. You may adjust browser settings to limit cookies; however, some website features may not function properly if cookies are disabled.

6. Data Retention

We retain personal and medical records for as long as necessary to provide healthcare services, meet legal and regulatory obligations, resolve disputes and maintain accurate hospital records in accordance with applicable medical record retention guidelines.

7. Your Rights

Subject to applicable laws and medical regulations, you may have the right to:

• Request access to personal information held by the Hospital.
• Request correction of inaccurate or incomplete information.
• Seek clarification regarding how your information is used.

Requests may be subject to identity verification and legal limitations related to medical records and patient confidentiality.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies before providing personal information.

9. Changes To This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. Continued use of our website or services after updates constitutes acceptance of the revised policy.